At FormaFit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and payment information when you make a purchase or contact us.
- Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on pages.
- Health Information: Any health-related information you voluntarily provide when seeking product recommendations or consultations.
- Communication Data: Records of your correspondence with us through email, phone, or WhatsApp.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders
- To provide customer support and respond to inquiries
- To send you product information, updates, and promotional materials (with your consent)
- To improve our website, products, and services
- To personalize your experience and provide relevant recommendations
- To detect, prevent, and address technical issues or fraudulent activities
- To comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping companies).
- Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict the processing of your information
- Withdraw consent for marketing communications at any time
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phone/WhatsApp: +237 650764444
- Email: info@formafit.com
- Address: 123 Health Street, Wellness Plaza, Bamenda, North-West Region, Cameroon